WAC Warranty Policy
Our Warranty Policy
WAC always strictly implements the “After-sales Service Commitment Letter”, and we firmly believe that high-quality, systematic, comprehensive, and fast service is the foundation of business development. After years of continuous exploration and progress, we have formed the service concept of “customer as the core and quality as the first life of the enterprise”. With the goal of establishing a domestic first-class service enterprise with strict management and advanced technology, it has formulated a quality policy of “standardized management system, strict process control, guaranteed product quality, and achieved customer satisfaction”, and adhered to the principle of “customer first”. Build a good sales service system to provide customers with high-quality pre-sales, in-sales and after-sales services!
Pre-sale service commitment
- Provide professional consultation. Reply to your professional technical questions within 24 hours.
- Provide detailed information. Mail out the technical information you need within 72 hours, and strive to receive it within two days.
- Provide a reasonable quotation.
- Provide inspection reception. We will receive your inspection at any time, and try our best to provide various convenient conditions for your inspection work.
In-sale service commitment
- Use the national unified “Industrial Products Sales Contract” to sign contracts and technical agreements with you.
- Consciously abide by the provisions of the Contract Law to ensure the smooth performance of contracts and technical agreements.
- Strive to provide you with high-quality products on time and in quantity, and use the best mode of transportation to ensure that the goods you receive are intact.
- Actively communicate with users, respect user arrangements, and provide users with thoughtful technical support.
- Provide you with inspection, installation, commissioning and training services according to the contract.
- Regardless of the contract size, all customers are fair in terms of price and service.
After-sales service commitment
- We will provide relevant technical training and technical materials in accordance with customer requirements.
- The product has quality problems, a one-year free warranty, and if there is a contract, please follow the contract.
- We promise to conduct telephone guidance within 60 minutes, and you will troubleshoot by yourself.